A method for recording and/or simultaneously monitoring voice and screen activities of a computer work station screen from another computer and reducing the processing load on the computers. Further it provides a method to score and rate an agent using the computer work station while simultaneously monitoring...http://www.google.com.tw/patents/US7079642?utm_source=gb-gplus-share專利 US7079642 - Method for reduced processing and improved remote monitoring of call center activities
