A method and system is provided for the preemptive goals based distribution of contact records. This method and system includes devices receiving contact records and providing customer contacts to one or more agents. Interfaced with the device is a distribution module including pools and queues. The...http://www.google.com.tw/patents/US7158629?utm_source=gb-gplus-share專利 US7158629 - System and method for preemptive goals based routing of contact records
