An on-line multi-channel workflow processing system (10) for managing and monitoring the progression of a complex multi-event and multi-user process is described. The system operates over standard Internet protocols and is accessible via the Internet (16) and includes a data capturing engine for capturing...http://www.google.com.tw/patents/US20050102185?utm_source=gb-gplus-share專利 US20050102185 - Event process handling
