Insight-driven interactions with customers may be enhanced in a holistic approach. A customer relationship management (“CRM”) methodology may include: (1) evaluating a customer strategy; (2) identifying customer segments from a customer base; (3) forming an interaction strategy; (4) defining a series...http://www.google.com.tw/patents/US20070083418?utm_source=gb-gplus-share專利 US20070083418 - Enhancing insight-driven customer interactions with an engine
