A system and method for providing an accurate root cause failure by linking user incident reports to the root cause failure in a diagnostic database that reflects the system's current configuration. The system is pre-populated with pre-identified symptoms that are associated with assets in the system....http://www.google.com.tw/patents/US20050097396?utm_source=gb-gplus-share專利 US20050097396 - System and method for root cause linking of trouble tickets
