A method, which may be carried through a computer and its modem or through voice contact, is used to minimize the telephone time necessary to establish direct voice contact with the computer technician or other service provider and to provide information to the technician about the computer system and...http://www.google.com.tw/patents/US6049603?utm_source=gb-gplus-share專利 US6049603 - Method for eliminating telephone hold time
